Messaging lets you email one user, several users, or everyone in your Data Room. Recipients are added in BCC, so they don't see each other. It's often used to resend Data Room invitations and to share updates about your process or new materials in the Data Room.
Only users with Admin or the Manage Users & Settings permission can message users.
How do you message users?
1. Inside the Data Room, click the gear icon (Manage Users & Settings) in the left side panel, and select Manage Users.
2. Choose who gets the message:
- To message specific users, select them in the table and click the Compose icon above the table.
- To message one user, you can also hover over them and click the envelope icon under Last Login.
- To message everyone, click the Compose icon without selecting anyone. Then choose All Data Room Users or Only Users who have not been invited to the Data Room.
3. In the Send Email to User(s) window, check the Subject. It's filled in for you, and you can edit it.
4. If you want to, add your own text in the custom message box. When you add a message, you can also enter a contact name and contact email for recipients to reach out to.
5. Check the email preview at the bottom of the window.
6. Click Send Email.
The email comes from DealVDR Support alerts@dealvdr.com.
Note: You can't message users in the No Access Permission Group.
Can sending be undone?
No. Once you click Send Email, the message can't be recalled.
Why is my user not getting my messages?
Inbox management is complex and is often dictated by company-wide security policies. If a user isn't receiving emails from the Data Room, ask them to contact our 24x7 support, or to add alerts@dealvdr.com, alerts@17g5.com or alerts@loansend.com to the Safe Senders list in Outlook. Here's how to add an address to Safe Senders.